Each year in February we carry out a customer survey encouraging residents to feedback on the range of services we provide, as part of its work to improve the highway network on the Island.
The survey is part of a range of measures that we use to review our services and helps us to determine how we can improve our performance year-on-year.
The survey includes 12 short questions covering aspects of our work from road surfacing and maintenance to street cleansing, verge and grass cutting together with our customer services operations.
Since we started our highway improvement programme in April 2013, a significant volume of the roads, pavements, structures, street furniture (benches, signs etc) across the Island have been upgraded, new streetlighting installed and improvements made to other highway services. However, we are keen to continue our regular dialogue with the public to help us understand where improvements can still be made.
As an organisation we are committed to delivering our work to the highest standards, not just in terms of our contractual obligations but also to the satisfaction of the local community.
We are very grateful for the number of compliments that we receive on individual aspects of our work each month, but this survey allows us to gauge people’s views across wider aspects of our service, so we can determine where we might need to make further improvements.
You can access this year’s survey here from Monday 1st February and until it closes on 28th February 2021. We welcome your feedback.