Photo showing resurfaced road at Marshcombe Shute

Compliments, Complaints and Information


We’re always delighted to hear from residents when you are happy with the work we have undertaken.

If you would like to let us know when you’ve been happy with our work, simply send us a quick email to or contact us on 01983 822440 and we’ll make sure we pass that onto our teams.

To view last month’s compliments please click here.


When things go wrong, we aim to put things right quickly, informally and without fuss.  However, a formal complaints procedure is available if we are unable to resolve your complaint on an informal basis.

If you wish to report an issue on the highway network, please use our Report It Online function, where you can raise a report against most highway issues.

If you wish to make a complaint, please contact us via email or telephone.

You can also read details about our complaints policy here

Freedom of information Requests

The Isle of Wight Council is responsible for handling all requests for information relating to its contract with Island Roads for the provision of highway services.

To make a freedom of information request visit the council’s website here