Island Roads has launched a new, improved facility on its website so residents can track the progress of enquiries about highway issues online.
The new facility, which is available on the Island Roads website www.islandroads.com is an improved version of the ‘Report it online’ facility that has been available to residents since the official website launch in April 2013.
It includes an interactive map, showing existing enquiries by area and enables residents to look at the progress of an enquiry. Residents can also ask, by clicking on the relevant tab, to be kept up to date on a specific enquiry and can also lodge new enquiries if something they are concerned about has not already been recorded.
The facility allows local residents to report potholes, overhanging hedges/trees, issues with street furniture (benches, bus shelters etc), lighting, report dead animals on the road, footway trip hazards, flooding, road markings, uneven surfaces, problems with ditches or more generalised enquiries, complaints and compliments.
Paul Herbert, Island Roads Service Director said, “We are always looking at ways in which we can improve our customer service to Island residents and, following feedback from customers, we have made significant investment to upgrade our online enquiry facility to make it easier for residents to report and be kept informed about the progress of a variety of highways enquiries.
“For many people, the website is a faster and more convenient way of getting in touch with us to report problems but of course we are also happy for people to contact our call centre on 01983 822440, or email us at firstname.lastname@example.org should they prefer to do so.