Residents’ feedback sought as Island Roads annual customer survey launches

Posted on: February 1, 2022 at 9:20 am

Residents’ views are being sought as Island Roads launches its annual customer survey.

The annual survey, which is carried out in February each year, encourages residents to rate the different services provided by Island Roads including road and footway resurfacing, winter maintenance, street cleansing, verge and grass cutting and customer service as part of its work to improve the Island’s highway network.

Despite the pandemic, the last year has continued to be a very busy year for the company with a further 9.21km of road improvement schemes completed including the delivery of a major junction improvement scheme at St George’s Way alongside a comprehensive programme of surveys and inspections of highway retaining walls across the Island.

Major schemes at Smallbrook junction and the shared use path at Fairlee have also been launched, along with the final phase of an Island-wide signal upgrade programme at Coppins Bridge.  Alongside this, the company has continued its year-round programme of highway maintenance services.

Since the contract began in 2013, the condition of over 560km, over 70%, of the Island’s road network has been improved taking it from one of the worst in the country to one of the best.

Island Roads Business Manager Steve Ambrose said: “Our annual survey is an important part of gauging how residents feel we are performing in delivering our highway services on the Island and we really value the views of all those who take part.

“The results are part of a range of measures that we use to help us assess where we need to make improvements to our services in the coming year.”

The company recently created a series of factsheets to help residents understand about its services and how they are delivered on the Island

The survey runs from the 1st – 28th February and can be accessed online via Island Roads website

Paper copies of the survey are also available on request by emailing or by calling 01983 822440.